Leicestershire County Council and Nottingham City Council formed a partnership in 2010 to deliver HR, payroll and finance transactional shared services. Supported by state-of-the-art technology, the shared service offers a sustainable solution to deliver more efficient, cost-effective services and a technical platform from which new ways of working can continually be developed and delivered. EMSS brings a more customer-centric way of working and adopts a more efficient approach to delivering services.