Customer Service - Licensing Specialist 

Aurora, Colorado 

Hybrid Work Schedule 

As a Pearson VUE Licensing Specialist, you will be responsible for processing and evaluating a high volume of licensing applications, phone calls and emails regarding the licensing process, and responds to customer inquiries regarding specific licensure questions and inquiries. Licensing Specialists process a variety of applications, each with its own underlying statutes, rules, policies, and other licensing requirements. They serve as a first point-of-contact for licensing and application processing and execute the application process in accordance with the business rules established by the respective state regulatory agencies. This includes application processing that may include license issuance, ensuring educational requirements are met, including guiding, and assisting applicants and licensees via written and oral communication.

Responsibilities include:

Application Analysis/Processing

• Analysing documents for completeness, correctness, and/or compliance with laws, rules, policies, and procedures. Requires thorough knowledge of the business rules for a multitude of services and license types.
• Utilizing multiple web-based platforms to document and verify licensing requirements for applicants. 

Customer Service

• First point of contact for applicant/candidate/producer/agent information.
• Provides accurate and thorough information to the customer base through both verbal and written communication.
• Accurately track and document customer interactions pertaining to licensing applications/records.
• Must retain an in-depth knowledge of business rules set forth by the respective state regulatory agency to accurately guide candidates, applicants, and licensees.

Required knowledge and skills: 

Education and Experience:

• High school diploma or equivalent required.
• Experience in a high-volume processing environment and customer service experience
• Strong data entry experience and working knowledge of Microsoft Office

Minimum Skills, Knowledge and Abilities:

• Experience analysing documents for completeness, correctness, and compliance with established procedures.
• Customer service experience, including managing a high volume of calls and emails, and responding to customers in a professional manner.
• Experience working according to detailed policies, procedures, and deadlines.
• Experience utilizing general PC software applications, including Microsoft Office and/or Google Suite (e.g. Word, Excel, Google Drive, Google forms, Google sheets, etc.).

Preferred Skills, Knowledge and Abilities:

• Bilingual (speak, read, write), Spanish preferred.
• Experience working in a financial, regulatory environment, public service, and/or for a non-profit organization.
• Demonstrated experience working in an environment reviewing, processing, and/or analysing documents, and collaborating with various stakeholders.
• Demonstrated experience updating and utilizing databases, including performing data entry.
• Demonstrated knowledge of and experience working with professional and occupational licensure policies.

Schedule Requirements:

Our ideal candidate demonstrates teamwork, with the availability to work an assigned eight (8) work hour shift plus a one (1) hour unpaid lunch break between the hours of 6:00AM and 5:00PM Monday - Friday. Candidate must be open to flexible scheduling.  Schedule changes, when necessary, will be communicated no less than two weeks in advance. This is a hybrid position that allows for scheduled required “in office” days and scheduled “work from home” days.

• Location: 3131 South Vaughn Way, Suite 205 Aurora CO
• Hybrid Office Work Schedule:  3 days in the office, 2 days WFH weekly

What you can expect from Pearson 

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Maryland, New York State, New York City, Washington State, and Washington DC laws, the pay range for this position is as follows:

The minimum full-time hourly rate for this role is $22.00 

This position is not bonus eligible, and information on benefits offered is here.

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