We are looking for a Technical Support Specialist to join our team and provide technical support to our customers. The ideal candidate will have a strong background in HTML, JavaScript, and CSS and be able to troubleshoot technical issues related to web development.
Our client has a sales experience platform that allows B2B teams to create amazing product demos. Users can personalize the sales process to provide a customer-centric experience while improving the sales team's ability to close deals by customizing everything, increasing consistency, collecting valuable insights, and saving time and resources.
Responsibilities:
Respond to customer inquiries and provide technical support via email, phone, and chat.
Troubleshoot issues related to HTML, JavaScript, and CSS.
Work with developers to resolve complex technical issues.
Document and track customer interactions and technical issues in our CRM system.
Identify and escalate issues that require additional resources or attention.
Provide feedback to our development team to help improve our products.
Respond to customer inquiries and provide technical support via email, chat (Zoom)
Requirements
Strong knowledge of HTML, JavaScript, and CSS.
Excellent troubleshooting skills.
Strong communication skills in English, both written and verbal.
Ability to work independently and as part of a team.
Strong attention to detail and ability to multitask.
Prior experience in technical support or customer service is a plus.
Ability to multitask and manage multiple customer inquiries simultaneously
Degree in Computer Science or a related field is preferred, but not required.
