Important Information 

Location: Costa Rica

Work Mode: Remote 

Job Summary 

As a Mid API Rest, Javascript, Servicenow, Spark (13858), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Develop, integrate, and maintain RESTful APIs to support application functionalities.
• Write and optimize JavaScript code for web applications and backend services.
• Customize and configure ServiceNow to meet business requirements.
• Implement and maintain data processing workflows using Apache Spark.
• Ensure API security, scalability, and performance through best practices.
• Collaborate with cross-functional teams to design and implement technical solutions. 

Qualifications and Skills 

• Bachelor’s degree in computer science, software engineering, or a related field.  
• Extensive experience in software development with a focus on designing and building scalable applications.  
• Professional/ Advanced English skills. 
• +3 years of experience.
• Functional knowledge of CSM module of ServiceNow.
• • Development experience with SOAP, RESTful API, scripting with ServiceNow
• • Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc...
• • Have worked on multiple integrations of ServiceNow-Monitoring Tools
• • Agent workspace and Chat configuration
• • Past experience with instance upgrade and patching is a plus, but not required
• • Hands on experience with ServiceNow CSM, ITSM, and Service Portal
• • 1-2 years of hands-on experience with ServiceNow in Support role (Incident, Problem and Change management)
• • Some experience in ServiceNow development, implementation, integration, javascript, UI policies, UI action, work flow, business rule, client script
• • Identify system deficiencies and recommends solutions continual service improvements
• • Functional understanding of OpenFrame / CTI technology
• • Functional understanding of NOW Experience UI Framework
• • Functional understanding of JMS integrations
• • Functional understanding of internationalization (i18n)

Additional Requirements 

• Certification: CSA, CSM

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.