Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Manager

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

Those in Salesforce user experience at PwC will focus on providing consulting services for enhancing the user experience of various applications. You will analyse user needs, design intuitive and user-friendly interfaces, and offer guidance and support for improving the overall user experience. Working in this area, you will enable clients to optimise user engagement, increase user satisfaction, and achieve their strategic objectives.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Job Level - Manager
Year of Experience –9 Yrs – 12 Yrs

Educational Qualifications: BE / B Tech / MCA/ M.Sc / M.E / M.Tech

Required :-

• 5+ years of experience on React native for mobile solutions development

• 5+ years of SFDC experience. 

• Should have strong technical skills in SFDC (Apex & LWC) and React native to provide solutions

• Good hands on React native and Salesforce Configuration and Customization (VisualForce Pages / Apex / Test Classes) is must.

• Implementation experience using Sales/Service Cloud.

• Good hands on and understanding of Consumer Goods cloud

• Good understanding of the API led architecture

• Needs to have solid experience with rest apis and mobile development frameworks

• CG cloud Accreditation is good to have

• Should have working experience in code packaging and deployment across the environments using tools like Ant etc.

• Hands on experience in Salesforce Integration experience is an added advantage. 

• Hands on experience in Salesforce LDS is an added advantage.

• Ability to address security complexities, and design solutions aligning with SFDC security models.

• Maintain a holistic view of all business processes and users in the system to understand cross functional impacts with regard to configuration, process, workflow and reporting

• Lead user requirement sessions and document user requirements to address changing business needs

• Perform routine review of code, configuration, data, and usage to ensure long term viability, integrity, and adoption

• Plan and estimate design, develop and execute automated processes to create, condition, sanitize, provision and refresh data by using things like Flows etc.

• Experience in working with  SLDS, HTML, CSS,  JavaScript/JQuery/Angular 

• Good experience with proposal activities like RFI/RFP analysis, RAID analysis, resource and effort estimation for SFDC projects.

• Strong in project management   and pertain more to agile methodologies

• Should be PD1 certified Developer and at least have Sales or Service cloud certification.

Additional desired skills :-

• Demonstrated understanding of Banking Products and Services.

• Demonstrated understanding of Business Process and Workflows for Deposit and Lending products and services.

• Working knowledge in at-least any Object Oriented programming like Java.

• Responsible for evaluation, testing, and successful implementation of modifications and upgrades in Salesforce

• Review releases from Salesforce.com/Managed package Apps on regular basis to determine new features that are appropriate for end users 

• Define and develop and follow best practices in salesforce 

• Able to handle data management inclusive of data load, data translation, data hygiene, data migration and integration.

• Proven ability to look at technical processes from a strategic standpoint and understand the inter-relationships.

• Recommend to team members or customers the appropriate and optimal use/configuration of a custom build solution.

• Should be process oriented and be strong in SDLC

• Must be able to think independently and creatively.

• Strong communication skills and also negotiation skills, conflict resolution

• Certified as Scrum Master

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Coaching and Feedback, Communication, Creating Mock-Ups, Creativity, Customer Experience (CX) Strategy, Design for Usability, Design Review, Design Thinking, Digital Customer Experience, Embracing Change, Emotional Regulation, Empathy, Experience Design, Graphic Artistry, Human-Centered Design, Inclusion, Intellectual Curiosity, Interface Management, Iterative Design, Learning Agility, Optimism {+ 22 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date