At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

ContactEngine has recently become a part of the NICE CXOne team and is a market leader in proactive conversational AI. We are looking for an experienced Software Engineer to join our growing team of highly skilled engineers working on a variety of applications and services to support our omni-channel, proactive communication platform. You will be working in multidisciplinary team with other professionals delivering high quality and secure software within an Agile delivery framework. The role will be based in Pune, India. Extensive collaboration and communication with UK and US based teams will be a key part of the job, so excellent communication skills are critical.

How will you make an impact?

• Write, test and maintain code which adheres to internal guidelines and industry best practices.
• Responsible for delivering feature(s) independently of high quality
• Contributes actively to low level design definitions
• Ensure applications are built to modern security standards.
• Write reusable code and libraries.
• Write automated tests to ensure code has the appropriate level of test coverage.
• Take part in code reviews (as reviewer and reviewee).
• Participate and contribute in team Scrum ceremonies.
• Create and maintain the required documentation.
• Is a team player.

Have you got what it takes?

B.E/B.Tech with Practical relevant experience/knowledge

At least 5 years of software engineering experience.

Strong C# experience including OOP and application of modern design patterns (3+ years).

Experience designing and building web-based products using the .NET Core framework.

Strong relational database experience with proficiency in writing and troubleshooting SQL (preferably MySQL).

Experience with microservice architectural patterns and working in a containerized environment with Docker and Kubernetes.

Experience with frontend technology - Angular framework.

Proficient in writing testable and reusable code and developing scalable applications

Proficient working with Git, Azure DevOps, CI/CD and other development process tooling.

Experience working with AWS and associated services (SQS, S3 etc)

Excellent communication skills.

Strong analytical and problem-solving skills

You will have an advantage if you also have:

Experience working in an ISO 27001 controlled environment where data security is paramount.

Microsoft ASP.NET

Experience working with SaaS.

Knowledge of Azure and/or other cloud technologies.

Experience working in an Agile Scrum environment.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 5522
Reporting into: Tech Manager
Role Type: Individual Contributor

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.