Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow Impact is a personalized value acceleration solution that lets customers realize the value of their ServiceNow investments. It provides AI-driven recommendations and ServiceNow expertise to validate the readiness of your organization to adopt ServiceNow AI innovations quickly, map investments to business objectives, and track the value gained.

Brief about team:

Our engineering team leverages the ServiceNow platform to deliver world class applications to our customers with the primary focus on experience and content. The ServiceNow Next Experience framework provides us with modern UI tools (GraphQL, Redux) to create a seamless web interface for our customers. In addition, we are utilizing Gen AI capabilities from the Now Platform to generate meaningful content for our customers to act upon. We are looking for engineers who are passionate about solving complex problems in the enterprise with an interest on utilizing the best-in-class Generative AI tools.

What you get to do in this role:

• Exposure to teams in new areas within and outside the development organization, to ways in which ServiceNow runs its business, and to a fast-growing product area
• Diverse technological opportunities, and exposure to problems that require creative solutions. Including but not limited to AI and GenAI, interfacing with 3rd party tools used by ServiceNow, leveraging and enhancing existing SN solutions and bringing them to their full now-on-now potential, and more.
• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
• Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite
• Be a mentor for colleagues and help promote knowledge-sharing

Qualifications

To be successful in this role you have:

• 5 to 8 years of experience with JavaScript is a MUST
• Experience with data structures, algorithms, object-oriented design with focus on design patterns, and performance/scale considerations.
• Passion for JavaScript and the Web as a platform, reusability, and componentization
• Experience with any of the modern UI frameworks like Angular, React or Vue
• Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
• Analytical and design skills
• Ability to work with cross-cultural teams

Good to have but not mandatory

• Experience with Java
• Experience with the ServiceNow platform a plus

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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