at Zendesk
Full TimeZendesk’s Service Catalog is a foundational component of our core platform, enabling organizations to define, manage, and optimize structured service offerings for IT, HR, and internal operations. We are developing an enterprise-grade, extensible service catalog framework that integrates with approval workflows, automation, and fulfillment systems to provide a seamless service request experience.
We are looking for a Software Engineer with a frontend or full-stack skillset to join our team. This role is focused on developing intuitive, highly performant user interfaces for catalog-driven service requests, hierarchical service browsing, and self-service automation capabilities. If you’re excited about building scalable, enterprise-grade UIs, optimizing front-end performance, and solving specialized engineering challenges, we’d love to hear from you.
Develop and Deliver Exceptional Front-End Experiences
Work closely with Designers and Product Managers to create engaging, user-friendly experiences for service catalog admins.
Implement responsive and accessible UI components, ensuring a seamless experience across different devices and screen sizes.
Optimize front-end performance, load times, and API interactions to provide a fast, efficient user experience.
Contribute to the evolution of Zendesk’s front-end architecture, improving maintainability, modularity, and developer experience.
Collaborate and Grow as an Engineer
Work with backend engineers to integrate GraphQL and REST APIs, ensuring smooth data flow and efficient state management.
Participate in code reviews, sharing constructive feedback and learning from teammates.
Contribute to technical discussions, system design reviews, and UI/UX improvement initiatives.
Help maintain up-to-date and accurate front-end documentation.
Participate in agile development processes, helping improve team efficiency and delivery speed.
Contribute to a High-Performing Engineering Culture
Stay up to date with best practices in structured service catalog architectures.
Advocate for clean, maintainable, and scalable front-end code.
Gain exposure to real-world front-end challenges at an enterprise scale.
Participate in on-call rotations after an initial training period, helping maintain the reliability of our front-end services.
Required Qualifications
2+ years of professional experience in software development, focusing on structured service catalog modeling or automation-driven workflows.
Strong proficiency in JavaScript and TypeScript, with experience using React and Redux.
Understanding of GraphQL and REST APIs, and how to efficiently consume data from backend services.
Experience with modern front-end build tools such as Webpack, Babel, and Vite.
Familiarity with component-based architecture and front-end state management patterns.
Passion for building accessible, performant, and user-friendly applications.
Strong problem-solving skills and a willingness to learn and take on new challenges.
Excellent communication skills, with the ability to work effectively in a team environment.
Preferred Qualifications
Experience working on enterprise service catalog platforms, ITSM, or structured request management solutions.
Familiarity with front-end testing frameworks such as Jest, Cypress, or React Testing Library.
Exposure to backend technologies such as Ruby on Rails (for full-stack candidates).
Prior experience working with design systems and component libraries.
Experience in HR Service Management (HRSM), IT Asset Management (ITAM), or Employee Service software is a plus.
Tech Stack You’ll Work With
Backend: Ruby, Ruby on Rails, MySQL
Frontend: JavaScript, TypeScript, React, Redux, GraphQL
DevOps & Monitoring: DataDog, CI/CD tools
Cloud & Infrastructure: AWS, Kubernetes (nice-to-have)
Be part of Zendesk’s future. The Employee Service business is a key strategic priority with strong investment and executive support.
Work on impactful projects. Help organizations streamline service requests and automate fulfillment.
Grow your career. Learn from experienced engineers and contribute to a fast-growing product.
Develop at scale. Work with modern technologies on a high-scale, enterprise-grade platform.
Enjoy flexibility. Hybrid-friendly culture with strong work-life balance.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
Yearly based
Poland - Krakow - Office
