Company Description

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

Working in Product Development at Wolt

At Wolt, we’re about getting things done. You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people. 

The behind the scenes of Wolt is run by an awesome bunch of over 400+ planners, builders, designers and data crunchers. We call ourselves Product+, as we’re the very core of Wolt’s products, tools and platforms. To build our products, we work in over 40  cross-functional, independent and autonomous teams. Teams are made up of a mix of talented individuals: engineers, designers, data scientists, analysts, and product leads. Each team takes ownership for solving customer problems in the best possible way.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

#LI-SW

Job Description

Do you want to build something completely new from the ground up? Are you ready to take part in defining a direction for a completely new initiative and face the opportunity to build a new real-time solution for 20M+ users? If you said “Yes, yes and definitely yes”, then come and join our new team on a mission to build a completely new instant messaging platform for our support.

In a nutshell, the team is building a brand new support chat tool. World-class customer service is one of the cornerstones of Wolt ? 

The quality of communication between our team and our customers and partners is essential as it determines how fast and accurately we can respond to inquiries and solve emerging problems. At Wolt, we currently serve over 20M+ monthly users and they love to chat with us, a lot. 

Since it is early days in the project, you will play an integral part in defining the way the team will work, participate in architecture and ideation discussions and decide on tools and best practices. You’ll collaborate closely with the designer, product manager and other engineers in your team.

We are looking for someone eager to create a scalable, highly available real-time messaging service for our 20M+ users. Challenges include real-time messaging, ensuring that messages are reliably stored and delivered, designing and building a conversations inbox with prioritization, attachment, and push notification systems. That’s just to start with.

?This role can be based in one of our tech hubs in Helsinki, Berlin or Stockholm, or you can work remotely anywhere in Finland, Sweden, Germany, Denmark, and Estonia. Read more about our remote setup here. If you live outside of these countries - not to worry! We provide relocation support to help you make your way to Finland, Germany or Sweden.

Qualifications

To thrive in this team, you'll need a strong foundation in Node.js and Typescript. It's great if you consider yourself flexible, adept at working with different languages and technologies depending on the problem we face. However, for this role, having robust Node.js backend skills would be highly beneficial.

We value experience with high traffic and high-performance projects, along with a good knowledge of NoSQL databases like MongoDB, Cassandra, Riak, or similar. Additionally, having expertise in Kubernetes and AWS would be valuable as we rely on these technologies for our projects.

If you have prior experience working on real-time projects like chats, multiplayer games, signaling servers for voice/video communications, or breaking news providers, we would be thrilled to hear about it. Your insights into building reliable clients and backends that cater to our customers' needs will undoubtedly be a valuable asset to our team.

Additional Information

The position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us!

The compensation will be a negotiable combination of monthly pay and DoorDash RSUs. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you’ll own a piece of the pie.

For any further questions about the position, you can turn to Product+ Talent Acquisition Partner - Sandra (sandra.weigt@wolt.com).

Location

Tallinn, Finland

Job Overview
Job Posted:
1 year ago
Job Expires:
Job Type
Full Time

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